Frequently Asked Questions
Everything you need to know about your Skullcandy gear.
How do I pair my wireless headphones?
To pair your device, ensure your headphones are powered off, then hold the power button for 5 seconds until the LED flashes red and blue. Select your Skullcandy product from your device's Bluetooth settings.
What is the warranty policy on Skullcandy products?
We offer a 1-year limited warranty on all headphones and earbuds against manufacturing defects. If your product is found to be defective, we will replace it or provide a store credit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return your product for a full refund within 30 days of the purchase date, provided it is in its original packaging.
Are Skullcandy earbuds water-resistant?
Many of our products feature an IPX4 or higher rating for sweat and water resistance. Please check the specific product specifications on the product page for the exact rating of your model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Klarna or Afterpay.